🚚 Shipping Policy

Welcome to 🐾 FurryNest!

We are committed to delivering premium pet products safely and quickly. Please review our shipping policy before placing your order.

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📦 Order Processing

✦ Orders are processed within 1–3 Business Days.

✦ Orders are processed Monday–Friday (excluding weekends & U.S. holidays).

✦ Once your order ships, you'll receive a Shipping Confirmation Email with your tracking number.

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🌎 Shipping Destinations

✔ 🇺🇸 United States

✔ 🇨🇦 Canada

✔ 🇬🇧 United Kingdom

✔ 🇦🇺 Australia

✔ 🇪🇺 Selected European Countries

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🚀 Estimated Delivery Time

🇺🇸 United States: 7–12 Business Days

🇨🇦 Canada: 8–15 Business Days

🇬🇧 United Kingdom: 7–12 Business Days

🇦🇺 Australia: 8–15 Business Days

🇪🇺 Europe: 8–15 Business Days

🌍 Other Countries: 10–20 Business Days

⚠️ Please Note: Delivery times are estimates and may vary due to customs inspections, weather conditions, holidays, or carrier delays.

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💲 Shipping Fees

✅ Free Standard Shipping is available on eligible orders.

📌 Any applicable shipping charges will be displayed during checkout before payment.

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📍 Order Tracking

📧 Once your order has been shipped, a tracking number will be sent to your email.

⏳ Please allow 2–5 Business Days for tracking information to become active.

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🏠 Incorrect Shipping Address

⚠️ Please double-check your shipping address before placing your order.

FurryNest cannot be responsible for packages delivered to an incorrect address provided by the customer.

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⏰ Shipping Delays

Although most orders arrive within the estimated delivery time, unexpected delays may occur due to circumstances beyond our control.

If your order has not arrived within 30 Business Days, please contact us immediately.

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📦 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to resolve the issue as quickly as possible.

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🌍 Customs & Import Taxes

International orders may be subject to customs duties, taxes, or import fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

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💙 Need Help?

📧 Email: support@furrynest.com

🕒 Business Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

💬 We usually respond within 24 Hours.

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🐾 Thank You for Shopping with FurryNest!

Your pet's happiness is our priority. ❤️